FAQ

Q. Do you have Money Back Guarantee? What if I don't like your work?
Q. Can I get email accounts with my website?
Q. Do you redesign existing web sites?
Q. Do you provide hosting services?
Q. What preparations does my business have to do to get online?
Q. Who decides what goes on my website?
Q. How do I choose the exact look and feel that I want for my website?
Q. Can I see finished site and make changes if I want before you launch it?
Q. Do I have to host with you?
Q. How many pages should I have or do I need?
Q. How do I choose a domain name?
Q. Are there any hidden/extra charges?


Do you have Money Back Guarantee? What if I don't like your work?
Our goal is to provide high quality, professional service to all of our clients. If you're not satisfied with your new website, we offer a refund guarantee of up to 100% paid amount.

100% Refund if requested within 15 calendar days from date of order, and
• Prior to showing of any design layout, no questions asked, or
• Before 3rd round of revision request.
• Applicable to all plans.

Refund Restrictions
• Refund is not allowed once three rounds of revisions are requested.
• Refund must be requested within 15 calendar days from date of order.
• Refund not applicable on domain registration fees.
• Refund not applicable on updates and add-ons on existing website.

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Can I get email accounts with my website?
Yes you can have unlimited email accounts if you host with us and you choose anything @yourdomain.com (i.e. sale@yourdomain.com, info@yourdomain.com, support@yourdomain.com).

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Do you redesign existing web sites?
Yes we do. We can redesign, retaining your company corporate style or we can redesign to give you a complete new image. We'll provide you a Free of Charge web site evaluation so you can determine what the best decision is.

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Do you provide hosting services?
Yes. We are your one stop source to provide you all of your web and business marketing services.

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What preparations does my business have to do to get online?
Brochures, logos, photographs, business cards etc. are all great resources to use. For new business ventures we will help you get started from scratch. Need a logo? at Zurbee Designs we can create you a brand new logo. You will have a dedicated person to answer any question during & after your website project. At Zurbee Designs, we work together with you to help answer these questions.

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Who decides what goes on my website?
You provide us with the text and contents for your website and any specific pictures you would like.

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How do I choose the exact look and feel that I want for my website?
We ask you to provide examples of websites you really like, colors you would love, and your competitors’ websites. Once you provide that information to us, usually within 2 working days, you get a creative "mockup" of what your website will look like when it's completed. At this stage, you and the designer work closely to develop a look that will be both visually pleasing and user-friendly.

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Can I see finished site and make changes if I want before you launch it?
Yes, after the site is built, you will be able to view all pages to make sure everything is exactly how you want it. You will submit any desired changes to the copy and then give final approval before the site goes live. You get 3 updates for free as part of our service. Any other update can be purchased individually or as a package.

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Do I have to host with you?
No, unlike other companies we don’t make hosting with us mandatory. But hosting with us is a BIG advantage for you. You don’t have to worry about any technical aspects of managing your hosting account and the servers, we do it all for you. Most packages include the hosting, so there is no reason to pay for hosting twice.

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How many pages should I have or do I need?
This really boils down to the message or information you want to convey effectively. The answer to this question lies with the nature of your site. It could range from 1 to more than 100 pages although each and every page must have a clear purpose. A typical product or service selling site generally consists of the following pages:

• Home Page
• Profile (who you are, what you are etc)
• Main marketing page
• FAQ (answers Frequently Asked Questions)
• Pricing / services
• Contact information
• Feedback

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How do I choose a domain name?
This depends on how you are going to use it. If you are going to be telling people over the phone, choose one that is easy to say and spell out loud. Above all, we recommend one that is memorable and not confusing.

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Are there any hidden/extra charges?
Zurbee Designs has no hidden or extra charges. In case you want to add an additional features or pages we will first quote you a nominal price. Once the quote is accepted, we will proceed with the installation of additional feature. We never store your credit card information or charge it without permission. Any payment made to us is thru PayPal by our customers, so you control the charges.

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Address

Headquarters
PO Box 2875
Olathe, KS 66063
Ph. 888-611-3041

Corporate Info
Can't find your question here? Don't worry, just use our contact page to ask your question and we will answer it promptly.
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